What are your fees?
Fees will vary depending on the services requested or recommended. Your extended healthcare provider may cover a portion or all of the service fees. Please inquire with your insurance provider for more details.
Do I need a referral?
Depending on the type of service, a referral may not be required. Please contact us and we will guide you through the process. If you are a service provider, please complete the following referral form and kindly fax it to 604-939-0131.
Where will I be treated?
What is your cancellation policy?
Please give 24 hours notice for cancellation of appointments, otherwise you may be charged the full service fee.
Do you charge ICBC user fees?
No we do not. All ICBC services are charged at ICBC rates.
Do you do direct billing with my insurance provider?
Yes, we offer direct billing to various extended health providers. Availability of this service is dependent on your carrier and/or plan. Please note that all fees are ultimately the responsibility of the patient. If your insurance provider’s direct billing portal is not working on the day of your appointment or the claim does not go through, you will pay the full amount of your visit up front. We will provide you with a receipt which you can then submit to your insurer for processing and reimbursement.
Some insurance companies we work with are:
Chamber of Commerce, Cowan, First Canadian, Great-West Life, GroupHEALTH, GroupSource, Industrial Alliance, Johnson Inc, Johnson Group, Manulife, Maximum Benefit, Sunlife Financial, Pacific Blue Cross, ClaimSecure
I want to use my insurance coverage, what information do I bring?
What we need from you:
1. Your Insurance card with policy number and member ID*
2. A doctor’s referral, if required by your provider
3. A valid piece of government-issued photo ID
*If you are not the primary cardholder for the plan, we are also required to have the primary cardholder’s full name and date of birth in order to process your claim.
What should I wear to my session?
Clothing will depend on the clinician you are seeing and the location of your injury. For assessments please wear active wear that allows visibility of the location of injury. For example, wearing a tank top for a shoulder injury. For active rehabilitation sessions, clothes you can freely move in as well as running shoes are recommended. Pool sessions require a bathing suit or swimming shorts as well as a towel and personal lock.
Do you offer MSP Premium Assistance Services?
Yes, we offer MSP Premium Assistance Services. Premium Assistance is a special program run by the BC Ministry of Health for low-income individuals. Under Premium Assistance, individuals can receive partial coverage for services like physiotherapy, massage therapy, acupuncture, naturopathic medicine, and chiropractic care. Under this program, you can have 10 visits of any mix of the above services throughout a calendar year. If you have Premium Assistance coverage, simply bring in your CareCard to your appointment and our front desk staff can bill a portion of your appointment fee directly to the Ministry of Health on your behalf, leaving you to pay only the patient user fee associated with your treatment session.